Opportunities and opportunities are determined by ordinary accumulation; Without accumulation, everything is empty talk.


    After the champagne for the celebration was opened, long Jianhua touched glasses with everyone, and then returned to the table at the beginning.


    The staff member was there, but the food on the table was gone.


    Seeing that long Jianhua really came back, the staff greeted him with a smile and said, "Long Dong, the steak is cold, and the salad and red wine will taste, so I cleaned it up and brought you another one. Would you like it as it is? "


    He paused. "Do you remember what I just ate?"


    The staff nodded, "red wine, seven mature black pepper steak, celery, carrot, cucumber and bitter cabbage salad."


    He paused again and said "thank you, as is".


    He did not expect that in the Jockey Club, the staff had been trained to such a level.


    Taking into account the small changes in food flavor, we also remember the consumer''s behavioral preferences.


    This is the content of customer information collection, which should be possessed by high-end service personnel and belongs to the category of customer relationship management.


    The concept of customer relationship management was not formally put forward until 1999, but at the beginning of this year, the United States has put forward the concept of "contact management", that is, to collect all the information about customers'' contact with the company.


    After the staff brought the red wine, steak and salad, long Jianhua stopped her, "what''s your name?"


    The staff kept calm as always, "President long, my name is Lin Lin."


    He continued, "have you ever been to college?"


    See her nod, "what major do you study?"


    Lin Lin chin in, "Long Dong, I graduated from xiangdao Huawen University in management science and Engineering in 1978."


    Then he smiled and said, "just now I heard the introduction of barrister Yu, I know that you are a visiting professor of our university, which has brought such great honor to my alma mater."


    Long Jianhua smiled, "you will bring glory to your alma mater in the future."


    Then he asked, "did you remember my recipe just now? Was it your own habit or did the horse ask for it?"


    Lin Lin crossed her hands in her belly and kept smiling. "Long Dong, I think I have to do this in order to serve customers better."


    Long Jianhua didn''t believe it. "Haven''t you read this book?"


    Lin Lin shook her head. "I''m taking an accounting test now. This is what I think of in my ordinary work."


    This is great. I found the guiding ideology and concept of enterprise management unconsciously.


    But later generations have never heard of such a management person as Lin Lin Lin. it may be that he changed to accounting and buried such a talent.


    "Lin Lin, why did you take the accounting exam? Don''t you want to go on with this? "


    Lin Lin smiled bitterly, "Dong Long, I have to bear the cost of a brother and a sister going to school. If you master one more skill, you can hold a second or third job in the future. "


    He asked lightly, "how much do you think you can earn? Can your body and time meet your part-time requirements? "


    She shook her head. "I don''t know yet, but I won''t know if I don''t try."


    He looked up at her. "I invite you to work in our rebirth, with a monthly salary of 5000."


    Lin Lin''s face showed a little excitement, "Long Dong, what are your requirements for my work?"


    "Don''t take the accounting test, but continue to deepen and expand the experience you have summarized. In a few years, you will be a senior management scientist. In Chongshi, you mainly contact customers with sales and summarize how to improve the relationship with customers. "


    She seemed unbelievable, "Dong Long, do you think I can deepen and expand this?"


    He ate a steak and said faintly, "this is worth studying. If you like, we can make specific details in the future. "


    At this time, president Huang came with a glass of wine. "Professor long, what are you talking about?"


    Long Jianhua pointed to Lin Lin, "she unconsciously used a concept of ''contact management'' put forward by the United States at the beginning of this year. I want to invite her to our company."


    Principal Huang laughed, "I didn''t expect you to find talents everywhere. If you don''t mind, tell me? "


    After long Jianhua told Lin Lin what she had done, principal Huang said in surprise, "she is very intelligent, you are very sharp, and you will all succeed."


    Turned to Lin Lin and said, "if you can, welcome to apply for the master''s degree of our school. We hire Professor long as a visiting professor of the school of management. You can follow him in the future."


    Long Jianhua smiled, "headmaster, you are putting pressure on me."


    President Huang patted him on the shoulder. "Your perspective is very unique. Such talents need your personal guidance."


    Lin Lin stayed for a while and asked hesitantly, "can I?"


    Long Jianhua and principal Huang looked at her at the same time, "you can."


    Those who can sum up such a theory in their work must be very attentive.


    As long as you put your heart into it, what can''t be done?


    Both of them read countless people. They can see Lin Lin''s mental state clearly.


    Long Jianhua added, "you can go to work with me with a monthly salary of 5000 in advance; If you are willing to do some sales work, your salary can be increased; However, I hope the focus is on research. I just thought of a name for this project, customer relationship management. "


    President Huang patted his palm. "Professor Long seems to have a wide range of names. You said that the United States has just proposed contact management, and you are now proposing customer relationship management, is it to broaden its territory? "


    Long Jianhua nodded, "this concept is not very comprehensive, we can deepen it; At the same time, it can also be broadened and made into a course. "


    President Huang slapped him. "Professor long, that''s it! Next month, we will hire you as a professor in our school of management. Kobayashi, you are ready to take the postgraduate examination in our school and give you a full scholarship. At the same time, I promise you will follow Professor long to study ''customer relationship management''. "


    Long Jianhua smiled bitterly, "headmaster, the children are not born, but their names have been taken."


    President Huang patted him on the shoulder. "Doesn''t management say that everything should be planned? This is within the scope of the plan. "


    Lin Lin bowed excitedly to president Huang and long Jianhua, "thank you, President, thank you, Professor long!"


    Mr. Hong and Yu Dazheng came over with wine glasses.


    "Long Dong, why did you eat here and leave president Huang here?"


    Principal Huang laughed. "You don''t know, Professor long found a new research topic because of a habit of Lin Lin just now. No, I just wanted to hire Professor long as a professor in our school and take Lin Lin as a graduate student. "


    Yu Dacheng pointed to long Jianhua and principal Huang and said with a smile, "you two, one sharp and the other cunning."


    Then he spread his hand, "well, I hope our fragrant island will have a world-famous achievement again."