Long Jianhua had this idea for the improvement of the group''s management at the end of last year. Due to the problem of time and energy, he has not been able to put it into action.


    After this year, with the arrival of Dr. Gao and Dr. Zhang, as well as the rapid progress of Liu Shengnan, Li Yitong and Wu Huiru, he has more time to calm down to sort out his ideas and formally put this issue on the agenda of the group.


    The purpose of calling them to a meeting and listening to Wu Huiru''s report is to unify their thinking.


    No matter what management mode is implemented, the upper level is the most critical.


    Zhu LAN believes that 80% of quality problems are leadership problems, and only 20% come from grass-roots operators; Dai Ming''s statistical results are even more shocking. 85% of the low efficiency and poor quality are caused by the enterprise''s management system, while only 15% are caused by employees.


    Although he promoted the quality management system, the system mainly requires implementation, provides quality assurance, emphasizes continuous improvement and meeting customer requirements, and rarely involves improvement and innovation.


    The Six Sigma management method is a system management, which requires priority to solve key problems and optimize the core process. It requires leadership recommendation, top-down and comprehensive.


    Several people listened to him so firmly that no one objected.


    Yu Wenxing said, "President long, can you talk about how we should implement it first?"


    Long Jianhua said faintly, "I call this process DMAIC process. The first step is to define, determine the priority improvement topics and reasons, determine customer needs and objectives, and describe and analyze the process. "


    "The second step is measure, measure performance and influencing factors, evaluate the measurement system and evaluate the current situation."


    "The third step is to analyze and determine the basic causes; The fourth step is to improve, formulate measures and implement improvement. "


    "The fifth step is to control, verify the effect, formulate a control plan, summarize experience and plan the next action."


    After drinking tea, he continued, "to put it more generally, it can be divided into six steps: first, we should understand the products or services we create, second, we should know our customers and their concerns, and third, what we can do to satisfy customers;"


    "The fourth step is to formulate the workflow, which means process analysis; The fifth step is to ensure that every process is error free and to eliminate useless work, which means continuous improvement; The sixth step is to implement continuous improvement through measurement, analysis and control, which requires data analysis and facts as the basis for improvement. "


    After a few seconds, Li Yitong rubbed his face and said, "so, our previous management decisions, improvement, rationalization suggestions, QC team and QCC can only be said to be fragmented, and this six sigma management can be regarded as systematic."


    Long Jianhua nodded, "you can think so."


    After drinking a sip of tea, Dr. Gao said with a smile, "I said that some ideas of the research institute are different. It seems that President Lailong has introduced some six sigma management ideas when he was managing the Research Institute."


    Yu Wenxing said in surprise, "no, I had such an idea the year before last?"


    Zhang Zhongmou said with a smile, "it takes a long process to form a mature management model. It''s not surprising that President long had such an idea the year before last. "


    After a pause, he said, "Mr. long, this is really a tactical idea, but I think it''s worse."


    Then scratch your head, "you say that the quality management system is to make the results sustainable, and this is to eliminate the source of fluctuation; There is another problem that needs to be solved, that is, how to solve the problems in large areas? "


    It''s different from high-level chat. Draw inferences from one instance and open your mouth.


    He nodded, "indeed, I have a certain idea in this regard, that is to identify the business areas that should be improved. Its core is to strengthen the organization''s customer satisfaction awareness and innovation activities, including seven aspects: leadership, strategy, customer and market, measurement, analysis and improvement, human resources, process management and business results. It is tentatively called excellent performance management, It belongs to the strategic direction. "


    "This model will be implemented after six sigma management. After all, there are not many people in the enterprise management department, and I can''t concentrate on it; As for all of you, there are more things, and you don''t have the energy to take care of this one. "


    Six Sigma is the management mode that Motorala began to study in 1985, and excellent performance management is the American national quality award mode that began in 1987.


    Motorala won the national quality award of the United States in 1988 and 2002 respectively because of the achievements brought by six sigma management.


    These two management models will be the most advanced management models in the world for a long time in the future, and are regarded as management standards by the global business community.


    No way, who told him to be reborn; If you can cut your beard, I''m sorry, rob!


    Wu Huiru asked, "Mr. long, I heard you say you wanted to implement lean production mode. When did you start to promote it?"


    A crowd looked at him, some stunned.


    What''s the matter with the dragon? It has to launch so many management modes intensively?


    Yu Wenxing rubbed his face. "It''s ready to stop breathing. Push one by one, trying to train us as college students? "


    Several people laughed.


    Long Jianhua also said with a smile, "in fact, lean production has been implemented."


    Yu Wenxing asked, "Mr. long, you want to talk about what lean production is."


    Long Jianhua stretched out his hand and drew a circle on the table. "It''s very simple to say that through the changes in system structure, personnel organization, operation mode and market supply and demand, the production system can quickly adapt to the changing needs of users, so that all useless and redundant things in the production process can be simplified, Finally, the best results in all aspects of production, including market supply and marketing, will be achieved. "


    Liu Shengnan and Li Yitong nodded after a little thought, and Zhang Zhongmou nodded later.


    Yuwenxing said with a smile, "I see. We have done this since we took over the machinery company, from paying attention to the production site to inventory control, production plan management, process improvement or reengineering, cost management and employee quality cultivation. "


    Li Yitong added, "there is also supply chain collaborative optimization."


    Liu Shengnan smiled, "and market development and sales management."


    Zhang Zhongmou laughed, "there are also product concept design, product development, production line design, workbench design, operation method design and improvement."


    Zhao Huiyi chuckled, "and human resource management."


    Wu Huiru said with a smile, "there are also quality management and equipment resources."


    You and I talked about the scope and content of lean production. Only Zhong Jilong was a little confused. He was only the manager of the quality control department of the machinery company before June, and he didn''t have much contact with these people.


    Dr. Gao smiled bitterly, "you all know, only I don''t understand. It seems that I still need to strengthen my study."